Client Maintenance & Support Features

Purveyors of Fine Websites

Binary Anvil offers service in three important areas: incident management, support/issue prevention, and managed services. 
Within the service plans offered are tiers. As plan tiers increase so do the number of support hours, touchpoints, and service offerings. 
Need a little help or a lot of help, we have a plan that's right for you!

“The team at Binary Anvil was instrumental in the development and launch of our new site. From the initial scoping to the creation of industry–specific customizations and continued support post-launch, they have always been attentive to our needs.”

MASON PAYER, Marketing Manager, Nosler

Incident Management

Binary Anvil is fully equipped to tackle any outage, site down, or degradation in critical business functions that comes up. With our 24/7 support team, Binary will quickly respond to the issue and get people working to resolve it. We make it easier for you to reach us with a ticket in our JIRA service desk, email, slack, or even a cellphone call!

Support/Issue Prevention

 Our team will be there to fix the daily bugs on the site and prevent new ones. We will advise you in matters on the site as if it were our own. Our goal is to ensure the site is working smoothly and has an excellent customer experience.

Managed Services

Our Managed Services will make sure you are getting the maximum out of Adobe Commerce. We provide a dedicated account manager and technical account manager to handle the workload of sites that include complex integrations to other systems such as an ERP or other business systems. Binary Anvil will be intimately familiar with all aspects of your site and supporting ecosystem, understanding it must be available 24/7, 365 days a year.